Shipping and delivery

Digital items

Readings, reports and PDFs are generated immediately after payment and appear in your account. Nothing is posted and no delivery charge applies. If a report has not appeared within a few minutes, it has failed rather than been delayed. Tell us and we regenerate it or refund it.

Physical items

• Dispatched within 24 to 48 hours of the order being placed and payment clearing.
• Delhi NCR: within 3 days of dispatch. Rest of India: 5 to 7 days.
• Free shipping on orders of ₹999 and above. Below that, a flat ₹99 is added, shown at checkout before you pay. No charge appears later that you did not see first.
• You receive tracking details by email once the order is handed to the courier.
• We currently ship within India only.

If something goes wrong

• Not delivered. If your order has not arrived within the stated window, tell us and we will trace it with the courier. If it cannot be found we replace it or refund it in full.
• Damaged or wrong item. Tell us within 48 hours of delivery, with the unboxing video described below. Replaced or refunded in full, and we pay the return postage.
• Wrong address. If an order is returned to us because the address was incomplete, we will refund the item cost once it reaches us. Re-dispatch is charged again.

Returns

We do not accept change-of-mind returns. Consecrated and personalised items (anything consecrated, engraved, or made to your own chart) cannot be sold to anyone else once they have left us, so a return would simply destroy the item. Damaged or incorrect items are always replaced or refunded.

Please film your unboxing: it is required

We ask for this because the alternative is worse for you. Without it we would have to treat every claim as unverifiable and refuse most of them, or accept every claim and price that risk into what everyone pays. The video lets us settle a genuine claim in your favour quickly, and it is the only way we can tell a damaged delivery apart from a swapped item.

We will tell you this at checkout, in your confirmation email, and again on the dispatch email, so it is never a surprise found only after something has gone wrong.

When a refund on returned goods is released

Once the item reaches us and we have confirmed it is the item we sent, unaltered. We will tell you when it arrives and when the check is done. How the money comes back (and the one fee that is deducted when it goes to a card) is set out in the refund policy.